Six key tips to help improve your listening skills in line with Anchorpoint’s value of the month: Listen Intently.
Each month we take a value from our company values and explore it a bit further. This month we’re taking one of our core values – “Listen Intently”, and pulling it apart to find out what it really means to us.
Anchorpoint Value of the Month – Listen Intently
Communication is one of the most important skills required in any business. We spend years of training on how to read, write and speak, but can you say the same about listening? Have you been trained how to listen intently so you truly, genuinely understand your customers?
Understanding our customers’ needs is core to our business, as without this, we cannot possibly deliver the best work. So we don’t just hear people, we listen intently and try to understand them. Doing so will strengthen our relationships and services.
As a company that prides itself on delivering the very highest of standards of customer service, we would not have customers with us for more than 10 years without listening to them.
Without opening our ears and digesting the information they impart, and sometimes the information they don’t, we would not have been able to be flexible enough and creative enough to provide the right solutions for them.